Vector Optics Warranty and Return Policy
The #1 thing you need to know is we are confident in the quality of our products and we back them 100%. Our products have been on the market for over 12 years and have grown to have a reputation for their accuracy and quality. Should you have an issue with the product you can be assured we're going to do what it takes to solve the issue and get you back shooting quickly.
Products purchased from www.VectorOptics.store come with a full 5 Year warranty against manufacturer defects and a 30 day money back guarantee. If you purchased your product from another distributor we ask that you contact them first to file a warranty claim. If you are not satisfied with their response please feel free to give us a call or submit a ticket and we'll do what we can to assist you.
For Products Purchased on the www.VectorOptics.store Site or Our eBay Store Or Our Aliexpress Store
30 Day Money Back Guarantee: If you are not satisfied with the product when you receive it give us a call or submit a CRM ticket from the contact page within 30 days of the purchase to let us know you'd like to send it back for a refund. We'll give you the details on how to send the product back and once we receive the return with it's original packaging we will issue you a refund. Refunds generally take 3 - 5 business days to show up on your account.
5 Year Warranty: We stand behind our product and the Vector optics Brand 100% so if you have an issue with the product you purchased from www.vectoroptics.store within 5 Year of the purchase date please email us at email@example.com or contact us from the contact us page (accessed by clicking here), when contacting us please have your order number or the name of the person the order was placed by. We'll work with you to determine what the issue is and if it's a manufacturing defect we'll replace the product for you. Warranties do not start over after a product is replaced. For example: If a product is replaced 35 months after the purchase date the replacement remains under warranty only for the original warranty duration which in this example would be 1 more month. In some cases we may ask that you send the product back to us for inspection before a replacement is sent and in other cases we may send a replacement with a return envelope for the defective product to be sent back in. The warranty does not cover damages due to misuse or abuse of the product.
Please Note: Please contact us before returning a product so we can give you all the information you'll need to get your returned processed as quickly as possible.
If your purchased your product from someone other than www.VectorOptics.store you must contact the distributor you purchased from first. If you are not satisfied with their response please contact us and we'll assist you with getting your issue resolved but can't guarantee we can solve the issue if the product was not purchased directly from our site.
Vector Optics USA Corp
27 S 1300 W
Pleasant Grove, Utah 84062
+852 5761 9035
It will be better to email us.